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Terms and Conditions – Scrunch and Bands

Last Updated: 17th June 2025

Welcome to Scrunch and Bands! These Terms and Conditions outline the rules and regulations for the use of our services and the purchase of our handmade products.

By accessing this website or purchasing from us, you agree to accept the following terms. If you disagree with any part of the terms, please do not use our services.

 

1. Products

All our items are handmade with care and may have slight variations in color, shape, or size. These differences are part of the charm of handmade goods and do not constitute defects.

 

2. Orders & Payment

  • All prices are listed in AUD and are subject to change without notice.

  • Orders are confirmed once full payment is received.

  • We accept a number of payments including PayPal and AfterPay

 

3. Shipping & Delivery

We are not responsible for shipping delays, lost packages, or incorrect addresses provided by the customer.

If your order is lost or delayed, we recommend contacting the carrier directly with the tracking number provided.

  • Processing time: 5-10business days.

  • We ship via Australia Post with tracking provided.

  • Delivery times vary by location and are estimates only.

  • We are not responsible for delays due to postal services or customs.

 

4. Returns & Exchanges

  • Due to the handmade nature of our products, all sales are final.

  • If your item arrives damaged, please contact us within 5-7 business days with photos and order details. We’ll do our best to resolve the issue

  • Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  1. Contact us at scrunchandbands@gmail.com within 5-7 days of delivery.

  2. Include your order number, a description of the issue, and clear photos of the item and packaging.

  3. We will offer a replacement, store credit, or refund depending on the situation.

 

 

5. Custom Orders

  • Custom orders may take longer to process and are non-refundable.

  • We will work closely with you to finalize designs before production.

 

6. Intellectual Property

All product designs, images, and content are the property of Scrunch and Bands and may not be copied or used without permission.

 

7. Privacy

We value your privacy. Any personal information collected is used solely for fulfilling your order and will never be shared or sold.

 

8. Contact

For any questions, feel free to contact us at:
Email: scrunchandbands@gmail.com

Instagram: @scrunch_and_bands_

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